Shipping & returns.
How we send your cards and what to do if something isn't right.
Last updated 1 November 2026. Our online shop is not open yet; this policy will apply to orders once it is.
Delivery
Delivery options, prices and estimated delivery times will be shown at checkout before you pay. We pack cards and sealed product carefully so they reach you in the condition described.
Delivery times are estimates, not guarantees. If an order is delayed, get in touch and we'll look into it.
Condition of singles
Every single card is listed with its condition. If a card arrives in a worse condition than described, contact us and we'll put it right.
Your right to cancel
If you buy from us online, you have the right under the Consumer Contracts Regulations to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to send the goods back to us. Items should be returned unused, in the same condition you received them, and sealed product should remain sealed.
To cancel, email hello@wrekinvaulttcg.co.uk with your order number. We'll confirm how to return the item and refund you using the original payment method once we've received it, or once you've shown proof of postage.
Faulty or not as described
If an item is damaged, faulty or not as described, you have legal rights under the Consumer Rights Act 2015, including the right to a repair, replacement or refund. Contact us with your order number and photos where possible, and we'll sort it out.
Contact
Questions about an order? Email hello@wrekinvaulttcg.co.uk.